Quality Management

Material Topic #5

Customer Relationship and Marketing Development

Impact Assessment

Category: Positive Impact
Description: The products Everlight Chemical produces by implementing green chemistry principles help reduce negative environmental impacts and make positive contributions to the economy. Our high-quality products enable customers and end users to engage in subsequent production activities.

Quality Policy
Customer relationship and marketing development is a newly added material topic. As direct purchasers or users of our products, customers are important stakeholders for the Company. Our customers come from a wide range of industries, including textile, leather, plastics, coating, optoelectronics, semiconductor, healthcare, automotive, and electronics.
Customer relationship and marketing development is a newly added material topic. As direct purchasers or users of our products, customers are important stakeholders for the Company. Our customers come from a wide range of industries, including textile, leather, plastics, coating, optoelectronics, semiconductor, healthcare, automotive, and electronics.

Impact Assessment

Category: Positive Impact
Description: The products Everlight Chemical produces by implementing green chemistry principles help reduce negative environmental impacts and make positive contribution to the economy. Our high-quality products enable customers and end users to engage in subsequent production activities.

Policy & Commitment

In accordance with the Company’s Quality Policy of “Customers Caring with Value Creation,” we implement the PDCA (Plan-Do-Check-Act) cycle and ensure the effectiveness of our quality management system through rigorous internal audits and management reviews.
Management policy: Quality Policy, with “Customers Caring with Value Creating” as the guiding principle
– Implement the ISO 9001 quality management system (adopted since 1994)
– Implement the IATF 16949 automotive quality management system at production sites related to the automotive supply chain For more information on the certification status of each operational location, please visit our official website

Metrics and Targets

Under the Company’s Quality Policy, we have devised the following performance indicators focusing on customer satisfaction, product quality level and the share of sales revenue from new products:
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Product Quality Level (σ)
≧ 0
Percentage of Sales Revenue from New Products
≧ 0
Customer Satisfaction Score

Key Performance Indicators for Quality Management System

Everlight Chemical implements the Six Sigma (6σ) quality management methodology, providing comprehensive training and operating a proprietary 6σ certification system. We implement process management practices and utilize statistical tools to deliver the best product quality and performance to meet customer needs.

Customer-Oriented Core Processes

  • Customer Relationship Management
  • New Product Development Management
  • Production Management
  • Supplier Relationship Management
  • Logistics Management 
  • Technical Marketing and Services

Support Process

  • Human Resource Management
  • Infrastructure Management
  • Internal Audit Management
  • Instrument and Calibration Management

Business-Oriented Process

• Business Strategy Management
• Continuous Improvement Management

International Certification for Quality Management

International Certification for Quality Management Our ISO 9001 and IATF 16949 quality management systems have passed the annual internal audits and verification by third-party certification bodies in 2022, which confirmed the effectiveness of our quality management systems.
  • All company branches and facilities have obtained ISO 9001 certification.
  • All company branches and facilities have obtained ISO 9001 certification.
✓ indicates the location has passed third-party verification

International Quality Management Certification

International Quality Management Certification

ISO 9001

IATF 16949

IATF 16949

Scope of Certification

Scope of Certification

Color Chemicals

Specialty Chemicals

Electronic Chemicals

Toner and Printing Consumables

Light Stabilizers

UV Absorbers

Polymer Material Additives

Photoresists

Taiwan

Headquarters

✓

✓

✓

Plant I

✓

Plant II

✓

Plant III

✓

✓

Plant IV

✓

Electronic Chemical Factory

✓

✓

Trend Tone Imaging

✓

China

Ethical Shanghai / Everlight Shanghai

✓

✓

Everlight Suzhou

✓

Ethical Guangzhou

✓

✓

Everlight Hong Kong

✓

Europe and Americas

Everlight USA

✓

✓

Everlight Europe (Netherlands)

✓

✓

Explanation for Quality Management Incident in 2022

One Product Recall incident occurred with the Pharmaceutical Business Unit in 2022 (pertaining one product that was subject to stability and impurity testing on a quarterly basis and a three-year monitoring period. The last test results exceeded the acceptable limit). Further details are as follows:
Quality Anomaly Incident with Bimatoprost

1.Cause of Recall:

The long-term stability testing at the 36th month of Bimatoprost (E0309A02), the active pharmaceutical ingredient produced by our company for the treatment of glaucoma, showed a result of 0.16% in impurity testing (15-keto derivative), exceeding the product specification limit (15-keto derivative ≤0.15%). We immediately initiated the product recall process, notified customers, and informed the competent authority, Taiwan Food and Drug Administration (TFDA).

2. Scope and Impact:
(1) The entire batch of products in question was sold to customers in Egypt, who confirmed that the batch of Bimatoprost (E0309A02) was completely used up in 2019, and thus the recall quantity was zero.
(2) The long-term stability testing at the 36th month was conducted in June 2022, which was beyond the expiration date of related preparation products (which was June 2022 as well). It was estimated that there should no longer be preparation products containing the batch of Bimatoprost on the market, and consequently no impact or loss to customers or consumers was incurred.
3. Corrective Actions and Preventive Measures:
The Company has thoroughly reviewed the effectiveness of control measures for trace residues in the manufacturing process. We also used the extrapolation method to estimate the margin of error in the long-term stability testing results to prevent similar incidents from occurring again. So far, there have been no similar quality incidents with Bimatoprost (E030) or other API products.